Trust & Security

Fees

• Small business £99/month. £169/month does not include Ara, AI receptionist.
• Enterprise is from £169 per site. Ara, AI receptionist is from £299/month.
• 600 minutes included, then £0.30/min. No fee per call. No install fee.
• Card payments through OpenSassy: a payment-processing fee of 2.5% (30p minimum) per transaction. No commission on your bookings.
• Ara on her own only if your existing software lets her into the diary and CRM. Otherwise she is sold with OpenSassy as the diary and CRM.

Limits

• Sassy’s chat is a fair-use AI allowance, shown in your dashboard. We do not promise a number of conversations.
• Ara includes 600 answered minutes each calendar month, then £0.30/min, recorded on your billing page and billed at that rate when billing starts.
• The monthly safety ceiling defaults to 2,000 answered minutes. After that she takes a message instead of a live call.
• Ara can take several calls at once (each voice server takes up to 10 per business); she does not answer every call. On each voice server, one number is limited to 8 calls an hour, and one call to 20 minutes. When a voice server is full, a caller may hear that the lines are busy.

Cancellation

• Cancel any time from Billing, which opens the Stripe billing portal. Access continues to the end of the billing period.
• 30-day money-back after the first paid charge: contact us and we refund that charge in full. There is no automatic refund button.

Data

• We never sell your data.
• Application hosting is Google Cloud europe-west1 (Belgium). The database is an EEA Supabase project. AI, maps, messaging and payment providers may process data elsewhere under their own terms.
• Delete in the app, or use https://the-sassy.com/account-deletion. Export is available, and billing records we must keep for tax stay for that legal period.

What Ara will and will not do

• She will say she is an AI in her first sentence, read the real diary, and offer times she has actually seen.
• She will put a booking request in the diary for the team to confirm. She will not say it is confirmed unless the booking tool says so.
• She will not take a card number, even if the caller starts reading one. When you switch it on, she can text a payment link.
• She will not read out another client’s bookings, and she will not move or cancel anyone’s booking but the caller’s own — and that switch ships off.
• Colour by phone needs a recorded passed patch test at least 48 hours before the appointment. It is valid 183 days (about 6 months) unless the salon sets another window, from 1 to 730 days. A spoken “it passed” is not enough. Otherwise she offers a patch-test visit or takes a message.
• She will not book a closed day or a time outside opening hours. Out-of-hours text replies stay off until you switch them on.
• Complaints and medical questions are handed to the team. She will not diagnose, admit liability, or promise a refund.
• Transfer stays off until you switch it on. Even then she transfers only when a separate number exists, the business is open, and the caller says yes. Otherwise she takes a message. An owner can take the live call from the desk.

What do I actually pay?

Small business is £99/month. £169/month does not include Ara, AI receptionist. Enterprise is from £169 per site. Ara, AI receptionist is from £299/month, 600 minutes included, then £0.30/min. There is no install fee. If you take card payments through OpenSassy, a payment-processing fee of 2.5% (30p minimum) per transaction applies. We take no cut of your bookings.

What are the limits?

Sassy’s chat is a fair-use AI allowance, shown in your dashboard. We do not promise a number of conversations. Ara includes 600 answered minutes each calendar month, then £0.30/min, recorded on your billing page and billed at that rate when billing starts. The monthly safety ceiling defaults to 2,000 answered minutes; after that she takes a message instead of a live call. Ara can take several calls at once (each voice server takes up to 10 per business); she does not answer every call. On each voice server, one number is limited to 8 calls an hour, and one call to 20 minutes.

Can I cancel, and do I get a refund?

Cancel from Billing, which opens the Stripe billing portal. Access continues to the end of the billing period. If you are not satisfied within 30 days of your first paid charge, contact us for a full refund. That refund is not an automatic button in the app.

Do you sell my data, and how do I delete it?

We do not sell your personal data. The app and database are hosted on Google Cloud europe-west1 (Belgium), and the database project is in the EEA. AI, maps, messaging and payment providers may process data elsewhere under their own terms. Delete a business account in the app (Account → Delete account, or More → Account → Delete business account on mobile) or follow https://the-sassy.com/account-deletion. A client can erase their own record, including what Ara remembers, from the GDPR tools in the app.

What will Ara do, and what will she refuse?

She says she is an AI in her first sentence. She reads the real diary and puts in a booking request the team confirms. She does not say the time is confirmed unless the booking tool says so. She will not take a card number, will not read out another client’s bookings, and will not book a closed day or a time outside opening hours. Colour by phone needs a recorded passed patch test at least 48 hours before the appointment, valid 183 days unless that salon sets another window from 1 to 730 days; otherwise she offers a patch-test visit or takes a message. Complaints and medical questions are handed to the team: she does not diagnose, admit fault, or promise a refund. Transfer stays off until you switch it on, and even then only if a separate number exists and the business is open.

Can I hire Ara without OpenSassy?

Ara on her own only if your existing software lets her into the diary and CRM. Otherwise she is sold with OpenSassy as the diary and CRM. The apply form still offers a Google Calendar you already own, under that same condition. This page does not decide whether a Google Calendar by itself is software that lets her into the diary and CRM.